Terms of service

Last updated: October 2026

1. About these terms

This website, foreverlittle.com, is operated by Forever Little Group Ltd ("Forever Little", "we", "us", "our"), 201–3053 Edgemont Blvd., North Vancouver, BC V7R 2N5, Canada. These Terms of Service ("Terms") apply when you visit our website, create an account, or buy from us (together, the "Services").

By using the Services or placing an order, you agree to these Terms and to the policies they refer to: our Privacy policy, Shipping policy, and Return and refund policy. If you don't agree, please don't use the Services.

2. Who can buy

You must be at least the age of majority where you live (18 in most US states) to place an order. Our products are for babies and young children, but our store is for the grown-ups who buy for them. We currently sell and ship to addresses in the United States and Canada.

3. Your account

You don't need an account to shop. If you create one, please keep your login details private and let us know right away if you think someone else has used your account. You're responsible for activity on your account.

4. Products, colors, and sizing

We work hard to show our products accurately. Colors can look a little different depending on your screen, and because merino is a natural fiber, small variations in shade and texture are normal. Sizing and measurements are given as a guide. Please check the size guide on each product page before you order. If the size isn't right, size exchanges are free (see our Return and refund policy).

5. Using our products

• Always follow the sizing, fit, use, and care instructions on the product page and on the product label.
• Check items regularly for wear, loose threads, or damage, and stop using any item that is damaged.
• Information on our website about fabrics, layering, and room temperatures is general product information. It isn't medical advice, and our products are not intended to diagnose, treat, cure, or prevent any medical condition.
• For questions about your child's health, skin, or sleep, please talk to your pediatrician or healthcare provider.

6. Prices and availability

All prices are in US dollars. Sales tax, where it applies, and shipping are calculated at checkout. We may change prices, products, and offers at any time, but changes won't affect an order we've already confirmed.

Products are available while stock lasts. Sometimes an item sells out between when you add it to your cart and when you check out. If that happens after you've paid, we'll let you know and refund you for that item.

We try hard to avoid mistakes, but if a product is listed at the wrong price or with the wrong details because of an error, we may cancel the order for that item and refund you, even after you've received an order confirmation. We'll always tell you if this happens.

7. Discounts and offers

Automatic offers, like our bundle discounts, apply at checkout when your order qualifies. Unless an offer says otherwise, offers can't be combined, only one automatic discount applies per order (the best one available is applied), and offers have no cash value. We may change or end an offer at any time, but this won't affect orders already placed. If you return part of a discounted order, your refund reflects the discounted price you paid.

8. Orders and payment

When you place an order, you'll get an email confirming we've received it. A contract between you and us is formed when we ship your order. We may refuse or cancel an order, for example if we suspect fraud, can't verify payment, or the item is unavailable. If we cancel an order you've paid for, we'll refund you in full.

You can pay with the payment methods shown at checkout, which may include credit and debit cards, Shop Pay, Apple Pay, Google Pay, and Afterpay. Payments are processed securely by Shopify and our payment partners. We never see or store your full card number. If you pay with Afterpay or another installment option, that provider's terms apply to your installment agreement.

9. Shipping, returns, and refunds

Shipping times, rates, and how we handle lost or damaged packages are explained in our Shipping policy. Returns, exchanges, and refunds are explained in our Return and refund policy. Nothing in these Terms limits any rights you have under consumer protection laws that can't be waived.

10. Our content

Everything on our website, including our name, logo, text, photos, graphics, and designs, belongs to Forever Little or the people who license it to us. You're welcome to browse, share links, and print pages for your own personal use. Please don't copy, sell, or reuse our content for commercial purposes without our written permission.

11. Things you send us

If you send us feedback, ideas, photos, or reviews, you give us permission to use them, without payment to you, to run and promote Forever Little. Please only send content you have the right to share, and nothing that is unlawful, misleading, or hurtful. We may remove content at our discretion.

12. Using our website fairly

Please don't use the Services to break the law, infringe anyone's rights, send spam, upload viruses or harmful code, scrape or copy the site with automated tools, interfere with the site's security, or place orders for resale without our permission.

13. Other websites and services

Our website may link to, or use, services run by other companies (for example, our payment, returns, and shipping partners). We aren't responsible for their content or practices, and their own terms and privacy policies apply when you use them.

14. Disclaimer

We want the Services to work smoothly, but we can't promise the website will always be available, error-free, or free of viruses. To the fullest extent the law allows, the Services and the content on our website are provided "as is" and "as available", without warranties of any kind beyond those set out in these Terms and our policies, and those that can't be excluded by law.

15. Limits on our liability

To the fullest extent the law allows, Forever Little and our directors, employees, and partners won't be liable for any indirect, incidental, special, or consequential losses, or for lost profits or data, arising from your use of the Services or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Some places don't allow these limits, so they may not all apply to you. Nothing in these Terms limits liability that can't be limited by law, including for death or personal injury caused by negligence.

16. Indemnity

If you break these Terms or the law when using the Services, and that causes a claim against us, you agree to cover the reasonable costs and losses that result, to the extent the law allows.

17. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of British Columbia, unless the consumer protection laws where you live give you the right to bring a claim in your home state or courts. Before starting any formal dispute, please email us at hello@foreverlittle.com so we can try to sort it out together.

18. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here and update the date at the top. The Terms that apply to an order are the ones in place when you placed it.

19. The rest of the legal bits

If any part of these Terms is found to be unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up. These Terms, together with the policies linked above, are the whole agreement between you and us about the Services.

20. Contact us

Questions about these Terms? Email hello@foreverlittle.com or write to Forever Little Group Ltd, 201–3053 Edgemont Blvd., North Vancouver, BC V7R 2N5, Canada.