Refund policy
Last updated: October 2026
We want you to love every piece. If something isn't right, you can return it within 30 days of delivery.
What can be returned
- Items returned within 30 days of the delivery date
- Unworn and unwashed, with all tags still attached
- In the original packaging
Items that come back worn, washed, damaged, or without tags can't be accepted. If that happens, we'll get in touch and arrange to send the item back to you.
How to start a return or exchange
- Go to our returns portal.
- Enter your email or zip code, plus your order number or tracking number.
- Choose the items you're sending back and whether you'd like a different size or a refund.
- Follow the instructions to print your label and send the items back to us.
Please don't send items back without starting a return in the portal first. We can't match returns that arrive without one.
Size exchanges
Size exchanges are free. If the size didn't work out, choose an exchange in the returns portal and we'll send the new size as soon as your return is on its way, as long as it's in stock. If the size you need is sold out, we'll refund you instead.
Return shipping
If you added free return coverage at checkout, your return label is free. If not, the cost of the prepaid return label (shown in the returns portal before you confirm) is deducted from your refund. Size exchanges are always free.
Refunds
Once your return arrives at our warehouse, we'll inspect it and email you to let you know it's been approved. Approved refunds go back to your original payment method, typically within 5–10 business days of us receiving your return. Your bank or card provider may take a few extra days to show it.
- Your refund is the price you actually paid for the item. If the item was part of a bundle discount (for example, 10% off 3+ or the 2 sleep sacks offer), the refund reflects that discounted price.
- If you paid with Afterpay, your refund goes back to Afterpay and your remaining installments are adjusted by Afterpay.
- Original shipping charges are not refundable, unless the return is because of our mistake (wrong or damaged item).
Damaged, faulty, or wrong items
If something arrives damaged, faulty, or isn't what you ordered, please email us at hello@foreverlittle.com within 7 days of delivery. Include your order number and a few photos of the item and the packaging. We'll make it right with a replacement or a full refund, at no cost to you.
Late or missing refunds
If it's been more than 10 business days since we approved your return and you haven't seen your refund, first check with your bank or card provider. If you still can't find it, email us at hello@foreverlittle.com and we'll look into it.
Questions
We're happy to help. Email hello@foreverlittle.com and we'll reply within 1 to 2 business days.
Forever Little Group Ltd, 201–3053 Edgemont Blvd., North Vancouver, BC V7R 2N5, Canada